• phx@lemmy.ca
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    1 year ago

    Yeah, I really like the idea of them paying for legit complaints. Right now their default is lie-and-deny, because it costs them nothing to do so and many will probably not be willing to wait months/years or deal with the hassle. By the time stuff gets processed they’ll probably be ready for another bailout.

    Make them pay for any denied claim that goes to a regulator in a manner similar to the courts, punitive damages plus fees to cover the cost of processing their bullshit. I’d even be ok putting my money where my mouth is, and having citizens potentially on the hook for false claims.

    • Indie@lemmy.fmhy.ml
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      1 year ago

      I think a lot of Canadians would be on board (except those elected). Would be awesome to see more people getting on board with this and suggest it while there is a call out for listening from customers of airlines. To be fair, our government play the fool constantly with this. They can borrow the EU standards for airlines and apply them here or take portions of it and apply it. They really are acting like airlines are a square wheel when other countries have the circle.