Speaking as someone with a physical handicap, self-checkout can be very difficult… especially with a larger amount of items or heavy things
Even opening finicky bags causes me a lot of frustration, because my dexterity is bad some days. Continuously bending down to lift, bag, & load stuff into the cart? Very very bad.
Local grocery stores in my area have been cutting back on cashiers, and it is really causing me issues.
I’ve seen old ladies struggling a lot, too! They probably have it much worse than I do! It’s probably a thing they so they don’t have to pay more workers, but those workers are sorely needed!
There’s sometimes one cashier, but apparently it is only self-checkout past 6 or 7pm. And often then, they’ll just have self-checkout only at random times.
I’ve seen them only down to 2 cashiers at absolute peak busyness. No more than that. It’s madness.