I don’t want to promote ‘state media’ per se, as that is often an abused form of ‘information and news’, but maybe we do need an official public distribution of warnings for current foreign lies and propaganda campaigns.
Possibly require social media, and typical sources of such propaganda campaigns to display a banner with warnings of recent things that are being spread and not true.
Sadly also a thing that could be abused, but we do need new tools in our toolbox.
This article does not actually mention the chatbot being AI. As chatbots have been around for many years, it is possible this is just a normal non-‘AI’ chatbot that someone programmed that information with (potentially old information that had long since changed, but no one has updated).
Either way, they are liable for what it tells customers. If it is AI, well… no company should be using AI to make legally binding statements, or advertisements to customers (without human review).
At the moment, companies deploying an AI, should be doing so with AI as the product, not integrated into selling non-AI related products, or services.