They’re not fighting for the $800. They’re fighting for the right to continue to use their shitty chatbot to reduce their support staff costs while not being liable for any bullshit it tells people.
There will be cases like this in every jurisdiction.
It would have been just a matter of time the chatbot started making “mistakes” that financially benefitted the company more and more.
Does this decision carry any precedent? It was a tribunal, not a court.