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10 months agohttps://www.gamesradar.com/gabe-newell-piracy-issue-service-not-price/
As Gabe Newell said: “Piracy isn’t a pricing issue, its a service issue”
As my friend said: "every time a plastic video disc says " operation not permitted " a torrent is born…
As I say: “People will pay when it’s easy, more reliable and more convenient.” As a software product manager, I forbid my product from ever wasting developer cycles with copy protection… It’s expensive to deliver, annoying to real customers and doesn’t make us any more money…
Please do keep voting with your wallet - its one of the few remaining ways to express our discontent!) That being said, I feel like both of those examples are where the service provided by adobe and then Netflix are terrible.
Adobe is making you buy a whole year and Netflix is hassling you for “letting your pensioner mum watch your account”… To me, both of those are examples of bad service (coupled with cost).
For me, a counter example for me is amazon.com: I hate what they’re doing to the retail landscape but find it hard to resist, as I find them SOOO convenient, and their customer service (for now) is absolutely stunning!!! Now if their prices were too high, I’d personally probably pay for that convenience a bit. (Where there model breaks for me completely is warranty major purchases: I’ve had warranty denied by manufacturers for items purchased through non approved amazon resellers. So now, for me, anything over $100 and I’m looking for direct purchase from the manufacturer as a preference. )